When a button or stick on your ROG Ally stops responding, it's not always a hardware failure, sometimes it's calibration or software. Work through these fixes first, and if a button is genuinely worn out, you can replace just that part with a genuine ASUS component instead of the whole handheld. Before anything else, of course we recommend restarting your console. A simple restart can sometimes resolve software glitches that might be causing the button to malfunction. It is also recommended to try a full shutdown; when a console is powered down, it terminates all running processes and clears the system's RAM. To continue troubleshooting, work through the following options.
Quick Fixes to Try First
Restart the Ally, update Armoury Crate, and make sure no game-specific remapping is overriding your inputs. A simple restart clears many input glitches.
Update Armory Crate
Armory Crate is the software that controls the ROG Ally's functions and features. Make sure you have the latest version installed, as updates can include bug fixes. You can download the latest version from the Asus support website.
Recalibrate Your Controls
Use the built-in calibration in Armoury Crate to recalibrate sticks and triggers. This fixes drift and partial inputs that aren't caused by hardware.
Enable Embedded Controller
The ROG Ally's buttons might be disabled in Armoury Crate. Open Armoury Crate and check if the "Embedded Controller" is enabled. To do this, open the Command Center. Next, press the Command Center button, which is the lower menu button located beside the top left corner of your screen. By default, the "Embedded Controller" option should be displayed as the middle icon at the bottom of the screen. If present, tap the "Embedded Controller" icon to ensure it's highlighted, indicating it's enabled.
What if I do not see the "Embedded Controller" option?
If the "Embedded Controller" option is missing, go to "Settings" on your ROG Ally. Find "Edit Command Center" (usually on the right side). In the Command Center interface, tap and hold an empty square or replace an existing icon you don't frequently use. Select "Embedded Controller" from the list and tap it to add it to the quick access menu. Once you've enabled the controller, test your buttons to see if they're functioning properly.
Check the Command Center Button
If the Command Center or Armoury Crate button won't open the menu, remap or reset it in the app before assuming it's broken.
Button functionality
While less likely, it's also possible the button function itself has been changed in Armoury Crate. You can check the button assignments and re-assign the button to its default function if needed.
When a Button or Stick Needs Replacing
If a button stays unresponsive, feels physically stuck, or a stick drifts after recalibration, the part is worn and it's replaceable:
- Buttons → genuine ASUS Ally X buttons · original Ally buttons.
- Sticks / joysticks → genuine ASUS Ally X joysticks · original Ally joysticks.
Each is a genuine ASUS part, exact fit, full function, with a 12-month warranty and fast US shipping. If other components on your Ally need to be replaced or you are simply wanting an extra charger, sleek case or even screen protector, our site has a wide range of OEM ASUS options!
What are all the parts of my ROG Ally?
Perhaps you are wondering what the complete breakdown of your ROG Ally looks like? In the diagram above, you can view each button of your Ally, which is helpful to locate the correct one in the event of a malfunction. Most of these buttons are completely replaceable and you can easily find them, along with many extra accessories here on our site. ASUS Accessories has a professional helpdesk dedicated to assisting you repair and improve all your ASUS devices. If you need support, don't hesitate to reach out to our tech team!
Frequently Asked Questions
Why are my ROG Ally buttons unresponsive?
Often calibration or software; if it survives a restart and recalibration, the button or stick is worn.
Can I replace ROG Ally buttons myself?
Yes, genuine ASUS buttons and joysticks are made for your model so you can repair just the failed part.
How do I fix ROG Ally stick drift?
Recalibrate in Armoury Crate first; if drift remains, replace the joystick with a genuine ASUS part.