All products can be returned except for those clearly established otherwise, ie: products that have been customized at the client's request.
Returns will be issued after advising Asus Accessories (Spare Parts Company LLC) within seven (7) days from the date of receipt of the parcel and after confirmation from Asus Accessories.
To make a return, please log into your account and fill out the return request form.
Please include the serial number of your device (laptop, tablet, smartphone, etc) when requesting a return.
The client accepts to send back the package in its original packaging with the product in its original form and condition.
Please note, upon our reception of your returned product, please allow 8 days for us to process your refund.
Returns of Products Shipped from France
Products originally shipped from our European warehouse in France must be returned to that same warehouse. Returns sent to the United States will not be accepted under any circumstances. Customers are responsible for ensuring that all returns are shipped to the designated warehouse of origin.
To avoid rejected packages or additional fees, any return sent to our warehouse in France must be declared as "RETURNED GOODS" on the carrier’s customs form. Any packages that are not properly declared may be refused and returned to the sender.
For our full return policy and legal information, you can visit our Sales Terms page.