Looking for a replacement part for an older model or having trouble finding something specific on our site, like a foreign language keyboard? Send our team a request so we can check availability.
Submit a part request
Complete our request form and include as much of the following information as possible:
- Your device’s full serial number.
- A description of the part you need.
- The part number, if available.
- Clear photos of the original part and its label, if available.
We’ll confirm receipt of your request. Availability varies, so submitting a request does not guarantee that we can source the part.
What if my part requires a special order?
A special-order part is not currently stocked by A-Accessories and must be sourced directly from ASUS for your order.
Once ASUS sends us the part, we ship it to you using the shipping method selected at checkout. You’ll receive a shipping confirmation and tracking information when your order ships.
Items marked Special order currently display a delivery timeframe of 10–25 business days. This covers sourcing the part and delivery to you. Check the notice on the product page and in your cart before ordering.
Will expedited shipping get my part here sooner?
Expedited shipping only applies after we receive your part from ASUS and ship it to you. It does not speed up sourcing or delivery from ASUS to A-Accessories.
For example, choosing a shipping service showing 2–5 business days does not mean your special-order part will arrive 2–5 business days after you place the order. The sourcing time comes first.
Can I return a special-order part?
Special-order parts may not be eligible for return. Before ordering, ask our team for help confirming that you have selected the correct part and review our Special Order Items FAQ.