When you buy ASUS replacement parts from A-Accessories.com, you are investing in top-tier quality and reliability. To give you total peace of mind before you order, every product sold on our site comes backed by a 1-year warranty.
What is covered:
Manufacturing Defects: Faults in fabrication, assembly, or internal hardware components.
Functional Malfunctions: Failures that prevent the item from performing its intended function under normal operational conditions.
If your official ASUS part fails due to a verified material or manufacturing flaw within 1 year from the date of delivery, we will, at our sole discretion, repair, replace, or refund the product.
What is not covered:
To maintain fair terms for all customers, our 1-year warranty does not apply to issues arising from external causes or user error, including:
Normal Wear and Tear: Gradual degradation from regular, standard usage over time.
Improper Installation or Misuse: Physical, electrical, or structural damage caused by incorrect installation, handling errors, unauthorized repairs, or altered settings.
Accidental Damage: Drops, spills, power surges, or environmental factors.
For more information, please review our complete sales terms.
How Warranty Claims Work (Inspection Process)
Please note that all warranty requests are subject to the manufacturer's warranty terms. When you submit a warranty claim:
Manufacturer Evaluation: The item is forwarded directly to ASUS for technical inspection and testing to verify the defect.
Final Approval: ASUS solely determines warranty eligibility and holds final approval for any repair or replacement.
Our Role: We facilitate this evaluation on your behalf as an authorized intermediary.
Note: Because warranty claims require a physical technical inspection by ASUS, they cannot be processed as a standard return.
How to File a Warranty Claim
Submit Your Request: Send us a message within 1 year from your delivery date detailing the issue.
Provide Details: Include a your device's serial number, a brief description of the failure along with photos or short videos showing the defect and product labeling.
Receive Resolution: Our Customer Service team will review your claim (Monday through Friday, 9:00 AM – 5:00 PM EST) and guide you through the repair, replacement, or refund process.
Note on Returns: Any authorized returns must be shipped back to the original warehouse of origin (e.g., items shipped from our European warehouse in France must be returned to France with customs declared as "RETURNED GOODS").
Have Questions Before Placing Your Order?
Our support team is here to assist you. Contact us for product compatibility questions, details about our warranty or other queries.